Resident Experience & Retention Manager

Greystar Real Estate Partners, LLC; Jersey City (NJ); Sur place; USD 44 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Paid Time Off

401(k) with Match

Sabbatical after 10 years

Résumé du poste

Greystar is seeking a Customer Support/Resident Services Coordinator to assist residents with service requests, accounting and rental issues, and coordinate community communications to support resident retention.

Responsibilities include timely follow-ups, preparing move-in access, coordinating events, monitoring front desk communications, and supporting emergency maintenance communications. We offer robust benefits and a competitive hourly range of $32.00-$36.00.

Responsabilités

• Resolve resident complaints and rent questions promptly.
• Follow up on service requests within 24 hours.
• Create resident communications, newsletters, and lease letters.
• Coordinate resident events and community functions.
• Monitor appearance of leasing office and show spaces.
• Assist with vendor coordination during emergencies.
• Review nightly incident reports and lease violations.

Description du poste

Greystar is seeking a Customer Support/Resident Services Coordinator to assist residents with service requests, accounting and rental issues, and coordinate community communications to support resident retention.

Responsibilities include timely follow-ups, preparing move-in access, coordinating events, monitoring front desk communications, and supporting emergency maintenance communications. We offer robust benefits and a competitive hourly range of $32.00-$36.00.