Resident Experience & Retention Manager

Greystar; Bergen (NJ); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Vacation & Personal Days

Sick Days

Paid Holidays

Housing Discount

Sabbatical after 10 years

401(k) with company match

Parental Leave

Employee Assistance Program

Pet Insurance

Charitable giving program

Job summary

Greystar, a leading global real estate platform, is seeking a Property Services Coordinator to support residents and manage service requests, rent inquiries, and community communications across the property.

You will coordinate events, ensure show-ready leasing spaces, review incident reports, and assist with emergency maintenance communications, with a strong focus on timely, courteous service and resident satisfaction.

Responsibilities

• Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
• Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.
• Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
• Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary.
• Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.
• Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
• Prepares Community Access keys/fobs/etc. for move-in.
• When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

Job description

Greystar, a leading global real estate platform, is seeking a Property Services Coordinator to support residents and manage service requests, rent inquiries, and community communications across the property.

You will coordinate events, ensure show-ready leasing spaces, review incident reports, and assist with emergency maintenance communications, with a strong focus on timely, courteous service and resident satisfaction.