Resident Services & Community Experience Manager

Greystar Worldwide, LLC; San Antonio (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision, &

Disability & Life Insurance

Generous Paid Time Off (15 vacation, 4

6-Week Paid Sabbatical after 10 years

401(k) with Company Match up to 6%

Paid Parental Leave

Employee Assistance Program

Onsite housing discount

Birthday off after 1 year of service

Annual holidays

Job summary

Greystar Worldwide, LLC is seeking a customer support role for residents to help manage service requests, rental inquiries, and community communications. The position involves timely follow-ups on maintenance requests, coordinating resident events, and ensuring the leasing office presents a welcoming, well-maintained environment.

The role emphasizes answering rent-related questions, handling incident and lease violation follow-ups, and coordinating vendor communications during emergencies.

Responsibilities

• Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
• Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.
• Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
• Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary.
• Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.
• Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
• Prepares Community Access keys/fobs/etc. for move-in.
• When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

Job description

Greystar Worldwide, LLC is seeking a customer support role for residents to help manage service requests, rental inquiries, and community communications. The position involves timely follow-ups on maintenance requests, coordinating resident events, and ensuring the leasing office presents a welcoming, well-maintained environment.

The role emphasizes answering rent-related questions, handling incident and lease violation follow-ups, and coordinating vendor communications during emergencies.