Resident Experience & Retention Manager

Greystar; Houston (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision, &

Disability & Life insurance

Generous Paid Time off

Onsite housing discount

Sabbatical program

401(k) with company match

Paid parental leave

Employee assistance program

Job summary

Greystar in Houston seeks a dedicated team member to support residents through service coordination, rent/fee inquiries, and timely service-request follow-ups. The role focuses on enhancing resident retention by addressing concerns and delivering proactive communications.

You will coordinate events, monitor property appearance and readiness for showings, and assist with emergency maintenance communications while upholding Greystar’s service standards.

Responsibilities

• Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
• Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.
• Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
• Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary.
• Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.
• Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
• Prepares Community Access keys/fobs/etc. for move-in.
• When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

Job description

Greystar in Houston seeks a dedicated team member to support residents through service coordination, rent/fee inquiries, and timely service-request follow-ups. The role focuses on enhancing resident retention by addressing concerns and delivering proactive communications.

You will coordinate events, monitor property appearance and readiness for showings, and assist with emergency maintenance communications while upholding Greystar’s service standards.