Resident Experience & Retention Manager

Greystar Worldwide, LLC; Houston (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid time off

Onsite housing discount

Sabbatical after 10 years

401(k) with company match

Parental leave

Employee assistance program

Pet Insurance

Legal plans

Job summary

Greystar Worldwide, LLC is seeking a community assistant to support residents with service requests, accounting and rental issues while driving retention. You will respond to inquiries, coordinate communications, and help organize resident events to cultivate a welcoming community.

The role emphasizes timely callbacks within 24 hours, attention to curb appeal, and collaboration with on-site teams to maintain a productive leasing office and show-ready models daily.

Qualifications

• Experience in customer service and handling resident concerns.
• Ability to coordinate communications and newsletters.
• Strong organizational and event planning skills.
• Proactive in following up on service requests.

Responsibilities

• Resolve resident complaints promptly to meet retention goals.
• Return calls and emails; answer rent and fee questions.
• Coordinate resident communications, newsletters, letters.
• Organize resident events and keep leasing areas ready.
• Review daily reports and follow up on incidents.
• Prepare access keys for move-in.
• Assist with vendor coordination during emergencies.

Skills

Customer service

Communication skills

Time management

Organization

Conflict resolution

Job description

Greystar Worldwide, LLC is seeking a community assistant to support residents with service requests, accounting and rental issues while driving retention. You will respond to inquiries, coordinate communications, and help organize resident events to cultivate a welcoming community.

The role emphasizes timely callbacks within 24 hours, attention to curb appeal, and collaboration with on-site teams to maintain a productive leasing office and show-ready models daily.