Resident Experience & Retention Manager

Southern Management Companies; Annandale (VA); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Company-paid Life & AD&D Insurance

401(k) with Company contribution

Paid holidays and PTO

Job summary

Southern Management Companies is seeking a Resident Relations Manager to deliver exceptional service to residents, foster a sense of community, and oversee retention programs. You will build relationships with residents, staff, and local partners to enhance the living experience.

Key duties include leading a team, supporting budget and community plans, and ensuring timely follow-up on service requests while maintaining records and complying with applicable laws.

Qualifications

• High school diploma or GED required.
• 3 years of experience in property management or related customer-service/managerial work.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Achieve turnover goals by creating and executing a proactive resident retention program.
• Develop relationships with local government and community organizations.
• Disseminate general community information to residents.

Skills

Written communication

Verbal communication

Interpersonal skills

Customer service

Leadership coaching

Critical thinking

Legal knowledge

Organizational skills

Adaptability

Record keeping

MS Word & Excel

Yardi experience

Education

High school diploma or GED

3 years property management or related experience

Tools

Microsoft Word

Microsoft Excel

Job description

Southern Management Companies is seeking a Resident Relations Manager to deliver exceptional service to residents, foster a sense of community, and oversee retention programs. You will build relationships with residents, staff, and local partners to enhance the living experience.

Key duties include leading a team, supporting budget and community plans, and ensuring timely follow-up on service requests while maintaining records and complying with applicable laws.