Resident Relations Manager

Southern Management Co.; Annandale, Northern (VA, KY); Hybrid; USD 35,000 - 46,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Company paid Group Term Life and AD&D

401(k) with Company contribution

Paid holidays and PTO

Continuing Education

Job summary

Southern Management Co. is seeking a Resident Relation Manager in Annandale, VA to deliver outstanding resident services and develop retention programs.

You will build strong relationships with residents, team members and local organizations, coordinate information dissemination, and help drive community initiatives. The role requires leadership, strong communication, and organizational skills, with a focus on creating a positive living environment and engaging residents in programs.

Qualifications

• High school diploma or GED required.
• Minimum 3 years in property management or related supervisory role.
• Proficiency in Microsoft Word and Excel; strong documentation skills.

Responsibilities

• Achieve turnover goals by developing and implementing a proactive resident retention program.
• Develop and maintain relationships with local government and community organizations.
• Coordinate dissemination of general community information to residents.
• Oversee service request follow-up and community room reservations to meet revenue goals.
• Assist in hiring, training, coaching, and management of the team.
• Aid in preparation of annual budget and community plans.
• Respond in emergency situations as needed.
• Stay informed about industry trends.
• Foster a positive work culture and contribute to engagement.
• Perform other duties as assigned by manager and/or supervisor.

Skills

Communication

Interpersonal skills

Customer service

Team leadership

Critical thinking

Legal knowledge

Organizational skills

Adaptability

Record keeping

Education

High school diploma or GED

Tools

Yardi

MS Word

Excel

Job description

The ideal candidate will possess strong written and verbal communication skills, excellent interpersonal and customer service abilities, and exceptional organizational and time management skills. They must be detail-oriented, deadline-driven, and able to adapt, prioritize, and multitask in a fast-paced environment. Responsibilities require maintaining accurate records and documentation, conducting property inspections, and effectively addressing resident concerns. Proficiency in Microsoft Word and Excel is required. Candidates must also be available to work a rotating weekend schedule.

WHAT WE ARE LOOKING FOR:

Resident Relation Managers are tasked with delivering excellent customer service to our residents. This position will develop and oversee engaging resident retention programs, processes, and activities to ensure resident satisfaction. By developing strong relationships between residents and team members, you will enhance the apartment living experience and foster a sense of community.

WHAT WE EXPECT FROM YOU:

• Achieve established turnover goals by developing and implementing a proactive resident retention program
• Develop and maintain a positive and useful relationship with the local government and community organizations
• Coordinate dissemination of general community information to residents
• Establish and oversee service request follow-up scheduleEffectively manage the community room reservation process to achieve revenue goals
• Assist in hiring, training, coaching, counseling, and managing the team
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Outstanding interpersonal skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast-paced environments
• Ability to keep neat and accurate records
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

What's required from you:

• High school diploma or GED
• Three years of experience in a property management setting or equivalent combination of customer service and managerial experience

Pay Rate:

starting range $34,800 - $46,174

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Career Services Center by email at [e-mail] or by phone at 301.623.0100.

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