Resident Manager — Tenant Experience & Lease Retention

AMH; Tampa (FL); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Dependent savings accounts

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

Paid time off (PTO)

Job summary

AMH is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role focuses on delivering a superior resident experience, resolving customer service issues, and supporting resident retention throughout the tenant lifecycle.

The position requires strong tenant relations, negotiation skills, and experience in property management, with compensation in the stated range and eligibility for quarterly bonuses.

Qualifications

• High School Diploma or GED required.
• Bachelors degree in real estate, finance, business management, or related field preferred.
• Minimum of three years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and state permits/certifications required by state real estate commission.
• Intermediate knowledge of Word, Excel, and Outlook required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident charges in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Communication

Tenant relations

Negotiation

Microsoft Office

Education

Bachelor’s degree in Real Estate/related field

Real Estate License

High School Diploma/GED

Tools

Property management software

Microsoft Office Suite

Job description

AMH is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role focuses on delivering a superior resident experience, resolving customer service issues, and supporting resident retention throughout the tenant lifecycle.

The position requires strong tenant relations, negotiation skills, and experience in property management, with compensation in the stated range and eligibility for quarterly bonuses.