Resident Experience & Retention Leader

Corvias Corporate Services, LLC; Fort Meade (MD); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical plans

401(k) with match

Paid time off

Holidays

Job summary

Corvias Corporate Services, LLC is seeking a Resident Manager to lead day-to-day resident relations and financial transactions within our communities. You’ll supervise a team, optimize revenue, and improve resident retention through data-driven strategies.

The role requires 5+ years in property management with supervisory experience, plus a valid driver's license and ability to travel up to 25%. This full-time position offers competitive pay and benefits in Maryland.

Qualifications

• 5+ years of relevant experience in residential property management and supervisory roles.
• Experience leading teams of service representatives and coaching performance improvements.
• Proven ability to design data-driven loyalty and retention programs.

Responsibilities

• Oversee day-to-day resident relations and coordinate with cross-functional teams for a positive resident experience.
• Manage housing-related financial transactions, identify variances, and resolve discrepancies.
• Resolve complex resident concerns and address noncompliance with community policies.

Skills

Team leadership

Customer service

Data analysis

Budgeting

Account management

Tools

MS Office

Job description

Corvias Corporate Services, LLC is seeking a Resident Manager to lead day-to-day resident relations and financial transactions within our communities. You’ll supervise a team, optimize revenue, and improve resident retention through data-driven strategies.

The role requires 5+ years in property management with supervisory experience, plus a valid driver's license and ability to travel up to 25%. This full-time position offers competitive pay and benefits in Maryland.