Resident Experience & Retention Coordinator

LyvWell Apartments; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Paid time off

401(k) match

Growth opportunities

Referral bonus

On-site housing discount

Job summary

LyvWell Apartments in Columbus, OH, seeks a proactive team member to coordinate general office activities at The Gardens Columbus. You will serve as the first point of contact for residents, handle inquiries, and promote social and recreational programs to foster a strong community.

Responsibilities include processing service requests, leasing tasks, renewals, and ensuring compliance with policies, while maintaining files, screening calls, and supporting a busy property team.

Qualifications

• Requires a high school diploma or GED.
• Associate degree is preferred.
• 1–2 years of customer service and resident retention experience required.

Responsibilities

• First point of contact with residents and families; resolve questions or refer to appropriate employees.
• Prepare service requests and coordinate with service contractors.
• Maintain knowledge of leasing policies; handle leasing and lease renewals; ensure compliance with policies.
• Know applicable laws and affordable housing programs; act as liaison between residents and property personnel.
• Log and distribute packages; obtain signatures for deliveries.
• Perform administrative tasks: calls, typing, proofreading, scheduling, mail handling, filing, meeting room scheduling, deposits and contracts.

Skills

Customer service

Resident retention

Communication skills

Leasing knowledge

Education

High school diploma / GED

Associate Degree in General Studies

Job description

LyvWell Apartments in Columbus, OH, seeks a proactive team member to coordinate general office activities at The Gardens Columbus. You will serve as the first point of contact for residents, handle inquiries, and promote social and recreational programs to foster a strong community.

Responsibilities include processing service requests, leasing tasks, renewals, and ensuring compliance with policies, while maintaining files, screening calls, and supporting a busy property team.