Resident Services Coordinator

LyvWell Apartments; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Paid time off

401(k) match

Growth opportunities

Referral bonus

On-site housing discount

Job summary

LyvWell Apartments in Columbus, OH, seeks a proactive team member to coordinate general office activities at The Gardens Columbus. You will serve as the first point of contact for residents, handle inquiries, and promote social and recreational programs to foster a strong community.

Responsibilities include processing service requests, leasing tasks, renewals, and ensuring compliance with policies, while maintaining files, screening calls, and supporting a busy property team.

Qualifications

• Requires a high school diploma or GED.
• Associate degree is preferred.
• 1–2 years of customer service and resident retention experience required.

Responsibilities

• First point of contact with residents and families; resolve questions or refer to appropriate employees.
• Prepare service requests and coordinate with service contractors.
• Maintain knowledge of leasing policies; handle leasing and lease renewals; ensure compliance with policies.
• Know applicable laws and affordable housing programs; act as liaison between residents and property personnel.
• Log and distribute packages; obtain signatures for deliveries.
• Perform administrative tasks: calls, typing, proofreading, scheduling, mail handling, filing, meeting room scheduling, deposits and contracts.

Skills

Customer service

Resident retention

Communication skills

Leasing knowledge

Education

High school diploma / GED

Associate Degree in General Studies

Job description

Location

The Gardens Columbus - 3701 Governors Club Blvd

Business

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

Job Description

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands.
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
• Receives, logs and distributes packages to residents and obtains signature for package delivery.
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.
• Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio.
• Social Media Ambassador for the property.

Requirements

• This position requires a(n) High school diploma / GED
• Additional degree(s) that are preferred for this position include: Associate Degree in General Studies
• 1 - 2 years of customer service and resident retention experience required

Great Incentives!

We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to liveatone of our beautiful properties (especially at a discounted rate)?!

_Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace _

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.