Resident Experience & Services Coordinator

LyvWell Apartments; Cambridge (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

On-site housing discount

Job summary

LyvWell Apartments is looking for a friendly office coordinator in Cambridge, MA. You will be the first point of contact for residents, handling inquiries with care and coordinating service requests with contractors to keep the community running smoothly.

You will support leasing activities, uphold leasing policies, and assist with administrative tasks, packages, and scheduling while promoting a welcoming living environment.

Qualifications

• This role requires excellent customer service and communication skills.
• Experience in resident retention or multi-family housing is a plus.
• Strong administrative and scheduling abilities with attention to detail.

Responsibilities

• Coordinates general business office activities of an apartment community.
• First point of contact with residents and families; resolves questions or refers to appropriate staff.
• Prepares service requests and coordinates with contractors for timely completion.
• Maintains leasing policies and procedures in accordance with corporate and fair housing rules.
• Manages mail/packages, records, scheduling, and routine correspondence.

Skills

Customer service

Resident relations

Administrative support

Education

High school diploma / GED

Job description

LyvWell Apartments is looking for a friendly office coordinator in Cambridge, MA. You will be the first point of contact for residents, handling inquiries with care and coordinating service requests with contractors to keep the community running smoothly.

You will support leasing activities, uphold leasing policies, and assist with administrative tasks, packages, and scheduling while promoting a welcoming living environment.