Resident Services Consultant (social media) - Bell Flatirons

Bell Partners Inc; Superior (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Career growth opportunities

Total rewards benefits package

Health insurance, 401(k) match, paid休假

Custom training programs

Associate referral bonus plan

Diverse, equitable, and inclusive work

Empowering culture

Job summary

Bell Partners in Colorado seeks a Resident Services Consultant to interface with residents, handle day-to-day issues, and coordinate lease renewals under the supervision of the Resident Services Manager.

This role will provide excellent customer service to residents, prospects, and visitors while maintaining a professional office atmosphere and coordinating renewal processes as needed.

Qualifications

• BA/BS in business, sales, or related field.
• 2+ years of multi-family leasing experience or 2+ years of B2B selling.
• Excellent oral and written skills.
• Strong working knowledge of MS Office Suite.
• Strong interpersonal skills and ability to work on a team.

Responsibilities

• Respond to residential complaints and concerns in a timely and professional manner.
• Plan events and create social media post.
• Maintain a professional, friendly atmosphere in the office and public access areas.
• Complete, coordinate, and track progress of all work requests.
• Greet current and potential residents and assist with questions.
• Follow up on service requests to ensure satisfaction.
• Call move-ins shortly after the move-in for an introduction and to ensure residents’ satisfaction.
• Pull and log keys for vendors as required.
• Share ideas for improving resident satisfaction with the Resident Services Manager and/or community manager.
• Follow Fair Housing Standards in all matters when working with prospects and residents.
• Follow up with residents throughout their lease terms and coordinate the renewal process for each lease.
• Provide clerical support such as maintaining the filing system, ordering office supplies, and refreshments as needed.
• Regular attendance and punctuality

Skills

Leasing experience

Customer service

MS Office

Interpersonal skills

Professional image

Education

BA/BS in business or related field

Tools

MS Office Suite

Job description

At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.

As a Resident Services Consultant with Bell, you will have primary responsibilities as they pertain to interfacing with residents in the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases under the supervision of the Resident Services Manager. This position will provide excellent customer service to all residents, prospects, and visitors to the community.

What we can offer you:

• Opportunities for career growth
• Total rewards benefits package
• Family health insurance, 401(k) match, Vacation, Personal Days, and Sick time
• Customized training programs
• Associate referral bonus plan
• Diverse, equitable, and inclusive work environment
• A culture that empowers you to make a difference

What you’ll do to make a difference:

• Respond to residential complaints and concerns in a timely and professional manner
• Plan events and create social media post
• Maintain a professional, friendly atmosphere in the office and public access areas
• Complete, coordinate, and track progress of all work requests
• Greet current and potential residents and assist with questions
• Follow up on service requests to ensure satisfaction
• Call move-ins shortly after the move-in for an introduction and to ensure residents’ satisfaction
• Pull and log keys for vendors as required
• Share ideas for improving resident satisfaction with the Resident Services Manager and/or community manager
• Follow Fair Housing Standards in all matters when working with prospects and residents
• Follow up with residents throughout their lease terms and coordinate the renewal process for each lease
• Provide clerical support such as maintaining the filing system, ordering office supplies, and refreshments as needed
• Regular attendance and punctuality

What you bring to our team:

• BA/BS in business, sales, or related field, relevant experience, or a combination
• 2+ years of multi-family leasing experience or 2+ years of B2B selling experience desired
• Excellent oral and written skills
• Strong working knowledge of MS Office Suite preferred
• Strong interpersonal skills and ability to work on a team
• Professional image and organization

Physical requirements of the job:

• Walking, bending, reaching, climbing, and lifting to 30 lbs.
• Ability to work with mechanical and electrical equipment, as well as hazardous materials
• Must be comfortable with heights and moving heavy objects

Compensation Range

Hourly: $22.00 - $25.00

Incentive compensation opportunities are available and are performance based.

About Bell Partners

Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.

Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer.