Resident Experience Concierge

Bell Partners Inc.; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Career growth

Benefits package

Health insurance and 401(k) match

Vacation and personal days

Training programs

Referral bonus plan

Inclusive work environment

Empowering culture

Job summary

Bell Partners is hiring a Resident Services Consultant to interface with residents, handle day-to-day issues, and coordinate lease renewals under supervision. You will deliver excellent customer service to residents, prospects, and visitors in the community.

The role requires a BA/BS in business or related field and 2+ years of leasing or B2B sales experience, with strong communication and teamwork. We offer career growth, health benefits, and a diverse, inclusive workplace.

Qualifications

• BA/BS in business, sales, or related field, relevant experience, or a combination
• 2+ years of multi‑family leasing experience or 2+ years of B2B selling experience desired
• Excellent oral and written skills
• Strong working knowledge of MS Office Suite preferred
• Strong interpersonal skills and ability to work on a team
• Professional image and organization

Responsibilities

• Respond to residential complaints and concerns in a timely and professional manner
• Plan events and create social media post
• Maintain a professional, friendly atmosphere in the office and public access areas
• Complete, coordinate, and track progress of all work requests
• Greet current and potential residents and assist with questions
• Follow up on service requests to ensure satisfaction
• Call move-ins shortly after the move-in for an introduction and to ensure residents’ satisfaction
• Pull and log keys for vendors as required
• Share ideas for improving resident satisfaction with the Resident Services Manager and/or community manager
• Follow Fair Housing Standards in all matters when working with prospects and residents
• Follow up with residents throughout their lease terms and coordinate the renewal process for each lease
• Provide clerical support such as maintaining the filing system, ordering office supplies, and refreshments as needed
• Regular attendance and punctuality

Skills

Customer service

Interpersonal skills

Teamwork

Communication

Education

BA/BS in business or related field

Tools

MS Office Suite

Job description

Bell Partners is hiring a Resident Services Consultant to interface with residents, handle day-to-day issues, and coordinate lease renewals under supervision. You will deliver excellent customer service to residents, prospects, and visitors in the community.

The role requires a BA/BS in business or related field and 2+ years of leasing or B2B sales experience, with strong communication and teamwork. We offer career growth, health benefits, and a diverse, inclusive workplace.