Resident Experience & Property Operations Manager

Greystar Worldwide, LLC; Destin, Northern (FL, KY); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

Paid Time Off

Housing discount

Sabbatical

Parental Leave

Employee Assistance Program

Legal Plans

Job summary

Greystar Worldwide, LLC seeks a Community Operations Manager to oversee day-to-day operations for a stabilized garden community. Responsibilities include office management, concierge, payroll, maintenance, billing, and accounting to meet financial and regulatory standards while delivering high-quality resident service.

The role focuses on supervising staff, managing leases, and coordinating with owners to optimize occupancy, revenue, and resident satisfaction across a 192-unit property.

Responsibilities

• Provides input into the development of budgets by analyzing financial statements and market data.
• Manages rent collection, postings, bank deposits, and monthly financial reports.
• Approves vendors and payments, ensuring insurance certificates and proper coding.
• Controls expenditures within approved budgets and maintains petty cash.
• Oversees lease enforcement, applications, renewals, inspections, notices, and evictions as permitted.
• Analyzes market trends and develops marketing and leasing strategies to hit occupancy and revenue goals.
• Responds to resident inquiries, addresses service issues, and ensures timely maintenance responses.
• Conducts regular property inspections to uphold safety, cleanliness and curb appeal.
• Supervises staff through hiring, training, and performance management.
• Maintains relationship with client/owner with updates and property performance data.
• Develops programs to enhance resident events and experiences during lease terms.
• Acts as primary contact for Residents, tailoring services to individual lifestyles.

Skills

Budgeting

Vendor management

Lease enforcement

Staff supervision

Customer service

Job description

Greystar Worldwide, LLC seeks a Community Operations Manager to oversee day-to-day operations for a stabilized garden community. Responsibilities include office management, concierge, payroll, maintenance, billing, and accounting to meet financial and regulatory standards while delivering high-quality resident service.

The role focuses on supervising staff, managing leases, and coordinating with owners to optimize occupancy, revenue, and resident satisfaction across a 192-unit property.