Resident Experience & Property Operations Lead

Elmington; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Bedrock Property Management in Nashville is seeking an Assistant Community Director to support daily operations, vendor relations, and property maintenance. You will help with reporting, financial oversight, and achieving leasing and occupancy goals while delivering outstanding resident service.

The role emphasizes teamwork with the Community Director, attention to detail, and proactive problem solving. Ideal candidates bring strong communication, organization, and a customer-focused mindset,

Qualifications

• Exceptional verbal and written communication skills
• Outstanding organizational skills
• A passion for chasing excellence and exemplary customer service
• Meet targeted revenue goals by occupancy
• Effectively manage staff, operations, and financial performance
• Be a positive representative of BEDROCK to residents, vendors, and employees
• Proactive attention to detail and continuous improvement
• Be an effective listener with solutions
• Energetic, willing to take on challenges and set goals
• Collaborate with Community Director to achieve property goals

Responsibilities

• Provides exemplary customer service to residents and creates a welcoming environment
• Assists in financial management by creating daily/weekly reports
• Complies with fair housing standards and laws
• Develops professional skills and growth
• Embodies company policies/procedures in interactions
• Represents the company professionally to residents, vendors, and owners
• Operates on-site technology and security systems
• Maintains resident files in electronic or hard copy
• Resolves issues promptly with a customer-service focus
• Responds to issues outside normal hours to ensure safety/satisfaction
• Supports resident events, marketing, and retention efforts
• Performs other duties as assigned

Job description

Bedrock Property Management in Nashville is seeking an Assistant Community Director to support daily operations, vendor relations, and property maintenance. You will help with reporting, financial oversight, and achieving leasing and occupancy goals while delivering outstanding resident service.

The role emphasizes teamwork with the Community Director, attention to detail, and proactive problem solving. Ideal candidates bring strong communication, organization, and a customer-focused mindset,