Resident Experience & Property Operations Lead

Elmington; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Bedrock Property Management in Nashville is seeking an Assistant Community Director to support day‑to‑day operations and ensure resident satisfaction. You will assist in vendor relations, maintenance coordination, and data reporting to support leasing and financial goals.

The role emphasizes customer service, revenue performance, and teamwork under the Community Director, with occasional travel. Prior multi‑family experience is preferred, along with leadership capabilities.

Qualifications

• Minimum 1 year of multi‑family property management experience required.
• Previous leasing, property manager, or community manager experience preferred.
• Customer experience managers or related fields encouraged to apply.
• Previous experience leading a team to meet success through positive motivation, goal setting, and accountability.

Responsibilities

• Provides exemplary customer service to all residents, proactively solving issues and creating a warm and welcoming environment.
• Assists in the financial management of the community by creating required daily and weekly reports.
• Abides by federal fair housing standards and all other applicable laws.
• Develops professional skills, seeking continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including security systems, cameras, copiers / scanners / printers.
• Completes consistent and compliant resident files onsite in electronic or hardcopy format.
• Resolves issues in a timely manner with a focus on customer service.
• Responds to issues outside of normal work schedule when required.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties as assigned.

Skills

Excellent communication

Organizational skills

Customer service

Revenue management

Staff leadership

Vendor relations

Attention to detail

Goal oriented

Tools

N/A

Job description

Bedrock Property Management in Nashville is seeking an Assistant Community Director to support day‑to‑day operations and ensure resident satisfaction. You will assist in vendor relations, maintenance coordination, and data reporting to support leasing and financial goals.

The role emphasizes customer service, revenue performance, and teamwork under the Community Director, with occasional travel. Prior multi‑family experience is preferred, along with leadership capabilities.