Resident Experience & Property Performance Lead

Elmington; Chattanooga (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Bedrock Property Management is seeking an Assistant Community Director to support day-to-day operations, vendor relations, and reporting. You will help ensure resident satisfaction, assist in financial oversight, and work toward leasing and property performance goals.

This role requires strong communication, organization, and a proactive service mindset, with collaboration alongside the Community Director to drive success for the community and its residents.

Qualifications

• Exceptional verbal and written communication skills.
• Strong organizational abilities with multiple priorities.
• Passion for customer service and resident experience.
• Experience driving occupancy and revenue goals.
• Ability to lead staff and manage property operations.
• Be a positive representative of Bedrock to residents and vendors.

Responsibilities

• Provide exemplary customer service and proactively resolve issues.
• Assist in financial management by creating daily/weekly reports.
• Adhere to fair housing standards and applicable laws.
• Pursue continual professional growth and learning from mistakes.
• Represent policies and procedures professionally to all stakeholders.
• Operate on-site systems and devices and maintain resident files.
• Resolve issues timely with a focus on customer satisfaction.
• Support community events to improve resident retention.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Customer service excellence

Revenue management

Staff management

Operations management

Resident relations

Attention to detail

Active listening

Job description

Bedrock Property Management is seeking an Assistant Community Director to support day-to-day operations, vendor relations, and reporting. You will help ensure resident satisfaction, assist in financial oversight, and work toward leasing and property performance goals.

This role requires strong communication, organization, and a proactive service mindset, with collaboration alongside the Community Director to drive success for the community and its residents.