Community Experience Lead - Assistant Director

Elmington; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Bedrock Property Management is seeking an Assistant Community Director to support daily operations and ensure resident satisfaction. You will help manage vendor relations, oversee maintenance schedules, and assist in reporting and financial oversight to meet leasing and performance goals for the community.

The role emphasizes exceptional customer service, staff coordination, and professional representation of the Bedrock brand.

Qualifications

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
• Effectively manage staff, operations, and financial performance of your community.
• Be a positive representative of BEDROCK to residents, vendors, and employees.
• Proactive attention to detail, searching constantly for ways to improve your property.
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.
• Work alongside the Community Director in achievement of property goals.

Responsibilities

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Assists in the financial management of the community by creating required daily and weekly reports.
• Abides by federal fair housing standards and all other applicable laws.
• Develops their professional skills, seeking continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
• Completes consistent and compliant resident files onsite in either electronic and/or hardcopy format.
• Resolves issues in a timely manner with a focus on customer service.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

Skills

Exceptional communication

Organizational skills

Customer service

Revenue targets

Staff management

Brand ambassador

Detail oriented

Active listening

Energetic

Team collaboration

Job description

Bedrock Property Management is seeking an Assistant Community Director to support daily operations and ensure resident satisfaction. You will help manage vendor relations, oversee maintenance schedules, and assist in reporting and financial oversight to meet leasing and performance goals for the community.

The role emphasizes exceptional customer service, staff coordination, and professional representation of the Bedrock brand.