Resident Experience & Property Operations Lead

Socket.dev; Wilmington (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Bedrock Property Management is seeking an Assistant Community Director to support day-to-day operations and resident satisfaction at a Wilmington-area property. You will assist in vendor relations, timely maintenance, and reporting while helping meet leasing and financial goals for the community.

The role requires strong communication, organization, and leadership skills, with a focus on customer service and maintaining a positive representation of the company to residents and vendors.

Qualifications

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets and monitoring financial performance.
• Be a positive representative of BEDROCK to residents, vendors, and employees.
• Proactive attention to detail, searching for ways to improve property operations.
• Be an effective listener who offers helpful solutions.

Responsibilities

• Provides exemplary customer service to all residents proactively solving issues.
• Assists in financial management by creating required daily and weekly reports.
• Abides by federal fair housing standards and all applicable laws.
• Develops professional skills with continual growth and learning from mistakes.
• Presents a professional image and represents the company to residents, vendors, and owners.
• Operates on-site technology and maintains resident files accurately.
• Resolves issues in a timely manner with a focus on customer service.
• Drives property performance by resident events, marketing, and retention efforts.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Team leadership

Attention to detail

Problem solving

Vendor relations

Occupancy management

Job description

Bedrock Property Management is seeking an Assistant Community Director to support day-to-day operations and resident satisfaction at a Wilmington-area property. You will assist in vendor relations, timely maintenance, and reporting while helping meet leasing and financial goals for the community.

The role requires strong communication, organization, and leadership skills, with a focus on customer service and maintaining a positive representation of the company to residents and vendors.