Resident Experience & Community Operations Lead

Elmington; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Bedrock Property Management seeks an Assistant Community Director to support daily operations and resident satisfaction across our properties in Columbus, OH. You will help manage vendor relations, coordinate maintenance, and generate reports to support leasing and financial goals.

This role requires strong communication, organization, and leadership to drive occupancy and resident retention while upholding Bedrock's commitment to service excellence and ethical standards.

Qualifications

• Minimum 1 year of multi-family property management experience.
• Experience leading a team to meet goals with accountability.

Responsibilities

• Provides exemplary customer service to residents and resolves issues promptly.
• Assists in financial management by creating daily and weekly reports.
• Grooms professional image and represents BEDROCK to residents and vendors.
• Manages vendor relations and oversees on-site maintenance coordination.
• Supports leasing goals and resident retention through marketing and events.

Skills

Communication

Organization

Customer service

Revenue goals

Staff management

Team collaboration

Attention to detail

Active listening

Energy and resilience

Cross-functional teamwork

Job description

Bedrock Property Management seeks an Assistant Community Director to support daily operations and resident satisfaction across our properties in Columbus, OH. You will help manage vendor relations, coordinate maintenance, and generate reports to support leasing and financial goals.

This role requires strong communication, organization, and leadership to drive occupancy and resident retention while upholding Bedrock's commitment to service excellence and ethical standards.