Resident Experience & Property Operations Lead

Content Creators; Cleveland (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Hillpointe is seeking a Community Manager to oversee day-to-day operations of the property, ensuring budgeted occupancy and rent levels are met while upholding regulatory compliance and delivering outstanding resident experiences.

You will foster a vibrant community, implement marketing strategies to boost occupancy, manage resident services onsite, ensure amenities and units are maintained to high standards, and liaise with maintenance and accounts payable to support smooth operations.

Qualifications

• Effective communication is essential for daily resident interactions.
• Proficient with common software and online tools for reports and communication.
• Solid understanding of property management principles and resident services.
• Ability to read budgets and financial reports for decision making.
• Valid driver’s license required to operate on-site vehicles.

Responsibilities

• Support the Regional Manager to meet occupancy and rent goals.
• Create a cool, fun, and energetic living environment for residents.
• Provide resident services on site and respond to inquiries.
• Ensure amenities are maintained to like-new standards.
• Ensure units are ready for new move-ins.
• Liaise between Facilities Maintenance and property needs.
• Process accounts payable/invoices timely.
• Conduct routine property walks to preserve asset value.
• Explore additional revenue opportunities.

Skills

Effective communication

Office software proficiency

Property management knowledge

Budgeting basics

Flexible schedule

Driver's license

Education

HS Diploma or equivalent

Tools

Entrata

Job description

Hillpointe is seeking a Community Manager to oversee day-to-day operations of the property, ensuring budgeted occupancy and rent levels are met while upholding regulatory compliance and delivering outstanding resident experiences.

You will foster a vibrant community, implement marketing strategies to boost occupancy, manage resident services onsite, ensure amenities and units are maintained to high standards, and liaise with maintenance and accounts payable to support smooth operations.