Leasing & Resident Experience Lead

Hillpointe; Spartanburg, Northern (SC, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Hillpointe is seeking a Resident Experience Manager to support leasing and resident satisfaction, driving occupancy and revenue goals at the community. The role executes daily leasing activities and renewal engagement with prospects and residents, delivering excellent customer service.

You'll identify operational improvements, contribute innovative solutions, and stay current with industry trends to improve retention and resident experience.

Qualifications

• Two or more years of property management experience required.
• Ability to work a flexible schedule, including weekends.
• Detail-oriented with excellent organizational and time management skills.
• High School diploma or equivalent.
• Ability to quickly learn new software systems and understand data related to goals.
• Previous experience in leasing, sales, customer service, or related field preferred.
• Strong interpersonal and communication skills.
• Ability to access all community areas.
• Valid driver’s license for property operations and local travel (if required).

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Utilize CRM and leasing software to track follow up and applicant progress.
• Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.
• Engage with prospects and residents to ensure their satisfaction.
• Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns.
• Identify opportunities for process improvement and offer innovative solutions.
• Stay updated on industry trends and best practices for continuous improvement.
• Ensure resident satisfaction in efforts to achieve the highest level of retention each month.

Skills

Property management

Customer service

Communication skills

Time management

Interpersonal skills

Flexibility

Driver’s license

Learning new software

Education

High School diploma or equivalent

Tools

CRM software

Leasing software

Microsoft Office

Job description

Hillpointe is seeking a Resident Experience Manager to support leasing and resident satisfaction, driving occupancy and revenue goals at the community. The role executes daily leasing activities and renewal engagement with prospects and residents, delivering excellent customer service.

You'll identify operational improvements, contribute innovative solutions, and stay current with industry trends to improve retention and resident experience.