Community Manager

Hillpointe; Cleveland (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Hillpointe seeks a Community Manager in Cleveland, TN to oversee day-to-day operations of a property and drive occupancy and resident satisfaction. You will manage budgets, coordinate vendor services, and lead marketing efforts to optimize rent and occupancy while ensuring regulatory compliance.

The role requires strong communication, experience in property management, and flexibility to work on-site. A valid driver’s license and ability to travel locally are needed.

Qualifications

• HS Diploma or equivalent required.
• Property management experience preferred.
• Must have valid driver’s license to drive a golf cart on property.
• Ability to read and explain apartment features and answer questions about community operations.
• Available via phone and email with a flexible schedule.

Responsibilities

• Support the Regional Manager to reach budgeted occupancy and rent levels.
• Create an environment that is engaging, fun, and desirable for residents.
• Provide Resident Services on-site and ensure amenities are well maintained.
• Ensure units are like-new for new move-ins and oversee budget oversight.
• Liaise between Facilities Maintenance and property needs, manage AP/invoices, and conduct property walks.
• Explore additional revenue opportunities and use technology for data-driven decisions.

Skills

Effective communication

Read & write effectively

Budgeting & financial reporting

Flexible schedule & on-call

Local travel

Property management experience

Valid driver's license

Education

HS Diploma or equivalent

Tools

Entrata

Job description

WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.

Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success.

COMMUNITY MANAGER

The Community Manager is responsible for the efficient day-to-day operations of the property, ensuring financial goals are met while upholding regulatory compliance and delivering exceptional resident experiences. The Community Manager fosters a vibrant community culture, facilitates marketing strategies to boost occupancy rates, and embraces innovative trends in property management.

Responsibilities include but are not limited to:

• Support the Regional Manager as needed to reach, exceed and maintain budgeted occupancy and rent levels.
• Create an environment that is cool, fun, and energetic. Make it the place where people want to live.
• Provide Resident Services as they are delivered onsite.
• Ensure Amenities are maintained to like-new standards.
• Ensure Units are like-new for new move-ins.
• Serve as a Liaison between the Facilities Maintenance Group and the property level needs.
• Ensure all Accounts Payable/Invoices are submitted for payment appropriately.
• Conduct regular property walks, maintaining the value of the asset.
• Always be exploring additional revenue opportunities.

Duties encompass budget oversight, revenue optimization, vendor management, lease administration, and leveraging technology for streamlined operations, data-driven decision-making, and effective communication.

Knowledge,Skills,Abilities:

• Effective communication is a crucial requirement for this role.
  • Ability to read, write, and communicate effectively; this includes understanding and completing legal documents, selling and explaining apartment features, and addressing queries about the community's operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment.
  • Strong proficiency in property management software (preferably Entrata).
• Mathematical skills to calculate percentages to complete financial records, budgets, and other fiscal reporting.
• HS Diploma or equivalent education required.
• Property management experience preferred.
• Must have valid driver’s license to drive a golf cart on property.
• Must be able to work a flexible work schedule and be always available via phone and/or email (except during approved time off).
• Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of the daily responsibilities of this position.

Working Conditions:

• Employees work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Physical Demands:

• Employees must be able to physically access all exterior and interior parts of the community and amenities.
• Employees must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
• Routine local travel may be required to make business meetings, attend training classes, conferences, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Required Licenses or Certifications:

• Employees must have all licenses and/or certifications as required by State and Local jurisdictions.
• Employees must have valid driver’s license to drive while visiting property.