Resident Experience & Leasing Manager

Hillpointe; Cleveland (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Hillpointe is seeking a Resident Experience Manager to support leasing and resident satisfaction, and promote occupancy, retention, and revenue goals at the community. This role will execute daily leasing activities and renewal engagement with both prospective residents and current residents while delivering excellent customer service.

The role requires two or more years of property management experience, a flexible schedule including weekends, and strong organizational skills.

Qualifications

• Two or more years of property management experience.
• Flexible schedule, including weekends.
• Detail-oriented with excellent organizational and time management skills.
• High School diploma or equivalent.
• Previous leasing, sales, or customer service experience preferred.

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Utilize CRM and leasing software to track follow up and applicant progress.
• Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.
• Engage with prospects and residents to ensure their satisfaction.
• Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns.
• Identify opportunities for process improvement and offer innovative solutions.
• Stay updated on industry trends and best practices for continuous improvement.
• Ensure resident satisfaction in efforts to achieve the highest level of overall retention each month

Skills

Property management

Leasing & sales

Customer service

Communication skills

Time management

Flexible schedule

Education

High School diploma or equivalent

Tools

CRM software

Leasing software

Job description

Hillpointe is seeking a Resident Experience Manager to support leasing and resident satisfaction, and promote occupancy, retention, and revenue goals at the community. This role will execute daily leasing activities and renewal engagement with both prospective residents and current residents while delivering excellent customer service.

The role requires two or more years of property management experience, a flexible schedule including weekends, and strong organizational skills.