Resident Experience Manager: Drive Occupancy & Retention

Hillpointe; Ridgeland, Northern (SC, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Hillpointe is seeking a Resident Experience Manager to support leasing and resident satisfaction, driving occupancy and revenue goals at the community. You will execute daily leasing activities and renewals, delivering top-tier customer service.

You'll identify operational improvements, stay current with industry trends, and collaborate on marketing strategies while coordinating with the guest service team to meet occupancy targets.

Qualifications

• Two or more years of property management experience.
• Detail-oriented with excellent organizational and time management skills.
• Strong interpersonal and communication skills.
• Ability to quickly learn new software systems and understand data related to goals.
• Previous experience in leasing, sales, customer service, or related field preferred.

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Utilize CRM and leasing software to track follow up and applicant progress.
• Lead and support the guest service team by providing guidance and ensuring performance standards are met.
• Engage with prospects and residents to ensure their satisfaction.
• Provide timely responses to inquiries from prospects, residents and internal stakeholders.
• Identify opportunities for process improvement and offer innovative solutions.
• Stay updated on industry trends and best practices for continuous improvement.
• Ensure resident satisfaction to maintain high retention.

Skills

Property management

Time management

Interpersonal communication

Driver's license

Flexible schedule

Education

High School diploma

Job description

Hillpointe is seeking a Resident Experience Manager to support leasing and resident satisfaction, driving occupancy and revenue goals at the community. You will execute daily leasing activities and renewals, delivering top-tier customer service.

You'll identify operational improvements, stay current with industry trends, and collaborate on marketing strategies while coordinating with the guest service team to meet occupancy targets.