Resident Experience & Property Operations Coordinator

Elmington Property Management; Goodlettsville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Bedrock Property Management is seeking an Assistant Community Director for Stone Bridge Lofts in Goodlettsville, TN. The role supports daily operations, vendor relations, and reporting to help meet leasing and financial goals.

The candidate will work alongside the Community Director to manage staff, maintain service standards, and ensure resident satisfaction through proactive communication and operational excellence.

Qualifications

• Exceptional verbal and written communication skills.
• Outstanding organizational skills to manage multiple priorities.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets and monitoring financial performance.
• Effectively manage staff, operations, and financial performance.
• Be a positive representative of BEDROCK to residents, vendors, and employees.
• Proactive attention to detail and continuous improvement of the property.
• Be an effective listener who offers helpful solutions.
• Possess great energy and willingness to take on challenges and set new goals.

Responsibilities

• Provides exemplary customer service to all residents and proactively solves issues.
• Assists in the financial management by creating daily and weekly reports.
• Abides by federal fair housing standards and all applicable laws.
• Develops professional skills and seeks continual growth and learning.
• Embodies company policies in all interactions.
• Represents the company professionally to residents, vendors, and owners.
• Operates on-site systems and equipment.
• Maintains resident files in electronic or hardcopy format.
• Resolves issues promptly focusing on customer service.
• Responds to after-hours issues when required to ensure resident safety and satisfaction.
• Supports property performance through resident events, marketing, and retention efforts.

Skills

Communication

Organization

Customer Service

Revenue Goals

Financial Management

Staff Management

Professional Representation

Attention to Detail

Active Listening

Energy & Motivation

Team Collaboration

Job description

Bedrock Property Management is seeking an Assistant Community Director for Stone Bridge Lofts in Goodlettsville, TN. The role supports daily operations, vendor relations, and reporting to help meet leasing and financial goals.

The candidate will work alongside the Community Director to manage staff, maintain service standards, and ensure resident satisfaction through proactive communication and operational excellence.