Resident Experience & Property Operations Assistant

Harbor Group Management in; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Harbor Group Management seeks an Assistant Property Manager for our multifamily community in Phoenix, AZ. You will support the Property Manager in daily financial, operational, and administrative tasks, including rent collection, leasing support, and resident relations.

This role emphasizes customer service, timely communications, and teamwork to maintain occupancy, budgets, and overall property performance.

Qualifications

• High School Diploma or equivalent.
• Minimum of two years of experience in multifamily property management.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Comfortable with G/L postings and financial reconciliations.

Responsibilities

• Collect and post rent, fees, and other payments; manage delinquencies and implement collection procedures.
• Prepare daily bank deposits, reconcile bank accounts, and complete financial reporting tasks.
• Process accounts payable and vendor invoices; ensure proper coding, approvals, and reconciliation.
• Assist with month-end close-out procedures, general ledger postings, and security deposit accounting.
• Assist in leasing efforts including showing units, processing applications, and executing lease agreements.
• Support lease renewal programs and educate new and prospective residents on community policies.
• Respond promptly and professionally to resident complaints, service requests, and inquiries.
• Promote resident satisfaction and retention through excellent customer service and proactive communication.
• Circulate community notices and correspondence on a weekly, monthly, or as-needed basis.
• Use property management software (e.g., Yardi, OneSite, or MRI) for transaction entry, record keeping, and reporting.

Job description

Harbor Group Management seeks an Assistant Property Manager for our multifamily community in Phoenix, AZ. You will support the Property Manager in daily financial, operational, and administrative tasks, including rent collection, leasing support, and resident relations.

This role emphasizes customer service, timely communications, and teamwork to maintain occupancy, budgets, and overall property performance.