Onsite Resident Experience Coordinator

Asset Living; East Palo Alto (CA); Presencial; USD 32.000 - 37.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with employer matching

Performance bonuses

Paid sick days

Company holidays

Resumo da vaga

Asset Living is seeking a Resident Services Coordinator to oversee resident relations, communications, and community outreach. You will work with the Community Manager to foster a thriving residential environment and serve as the community office representative.

Key duties include coordinating services, managing newsletters, responding to resident needs, and guiding staff development to ensure high standards and compliant operations.

Qualificações

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Responsabilidades

• Resident Relations Management
• Regular/daily onsite attendance is required
• Develop and plan property-related services/programs in collaboration with staff, residents, and other housing agencies.
• Coordinate Monthly newsletters and implement educational programming model for social events.
• Oversee new and existing resident community outreach and community development.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Assist Community Manager in the use of consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.
• Assist the Community Manager in ensuring the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.

Conhecimentos

Resident relations

Onsite software

Fair Housing knowledge

OSHA knowledge

Communication skills

Team collaboration

Formação

High School Diploma

Bachelor’s degree preferred

Housing industry experience

Ferramentas

Property management software

Descrição da vaga

Asset Living is seeking a Resident Services Coordinator to oversee resident relations, communications, and community outreach. You will work with the Community Manager to foster a thriving residential environment and serve as the community office representative.

Key duties include coordinating services, managing newsletters, responding to resident needs, and guiding staff development to ensure high standards and compliant operations.