Resident Experience & Operations Coordinator

Elmington; Johnson City (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Bedrock Property Management seeks an Assistant Community Director to drive daily operations, vendor relations, and resident satisfaction. You will help manage leasing, maintenance coordination, and reporting to support community performance.

The role emphasizes collaboration with the Community Director, ensuring timely property upkeep, accurate records, and customer-focused communication with residents and vendors.

Qualifications

• Excellent verbal and written communication with residents, vendors, and team.
• Strong organizational skills to manage multiple priorities and deadlines.
• Passion for delivering exceptional customer service and resident satisfaction.
• Ability to meet occupancy and revenue goals while monitoring financial performance.
• Experience leading a team and driving positive results through motivation and accountability.

Responsibilities

• Provide exemplary customer service and create a warm, welcoming environment for residents.
• Support financial management by creating daily and weekly reports.
• Adhere to federal fair housing standards and applicable laws.
• Pursue professional growth and learning from mistakes.
• Represent the company professionally to residents, vendors, and owners.

Skills

Communication

Organization

Customer service

Revenue goals

Staff management

Professional representation

Attention to detail

Active listening

Goal setting

Team collaboration

Job description

Bedrock Property Management seeks an Assistant Community Director to drive daily operations, vendor relations, and resident satisfaction. You will help manage leasing, maintenance coordination, and reporting to support community performance.

The role emphasizes collaboration with the Community Director, ensuring timely property upkeep, accurate records, and customer-focused communication with residents and vendors.