Resident Experience & Operations Coordinator

Kairoi; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Kairoi is seeking an Assistant Community Director in Austin to support the Community Director in daily multifamily operations, focusing on resident relations, financial processes, and regulatory compliance. The role combines customer service with property financials and eviction support in a luxury or standard community.

Responsibilities include managing lease renewals, rent collections, and reporting, while supervising staff in the director's absence and coordinating move-ins/outs and

Qualifications

• 3–4 years of experience in multifamily, hospitality, or customer service fields.
• Associate's Degree or equivalent preferred.
• Familiarity with Fair Housing, eviction processes, and related laws.

Responsibilities

• Lead resident relations and retention programs.
• Address and resolve resident concerns and complaints.
• Maintain professional relationships with residents.
• Initiate lease renewal process with residents.
• Provide exceptional customer service to residents.
• Ensure timely collection of rent payments.
• Manage delinquent accounts and communicate with residents on balances.
• Input and collect late fees, rental amounts, concessions, etc.
• Prepare bank deposits.
• Assist with eviction processes in compliance with laws and company guidelines.
• Coordinate move-in and move-out procedures.
• Process paperwork and maintain confidential resident files.
• Prepare weekly traffic, renewal, and financial reports.
• Manage office supplies and support the office team.
• Assume supervisory duties in absence of Community Director.
• Issue lease violations and notices to residents.
• Enforce policies and compliance with protocol.
• Conduct pre-move-in inspections for make-ready; inspect move-outs for final accounts.

Skills

Resident relations

Financial acumen

Communication skills

Attention to detail

Driver's license

Education

Associate's Degree

Equivalent experience

Job description

Kairoi is seeking an Assistant Community Director in Austin to support the Community Director in daily multifamily operations, focusing on resident relations, financial processes, and regulatory compliance. The role combines customer service with property financials and eviction support in a luxury or standard community.

Responsibilities include managing lease renewals, rent collections, and reporting, while supervising staff in the director's absence and coordinating move-ins/outs and