Community Operations & Resident Experience Lead

Kairoi Residential; Houston (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Kairoi Residential in Houston, TX is seeking an Assistant Community Director to support the Community Director in daily multifamily operations. The role blends financial management, resident relations, and compliance to foster a positive living experience for residents.

You will help drive lease renewals, manage rent collection, handle sensitive files, and prepare weekly traffic, renewal, and financial reports while ensuring policies and laws are followed.

Qualifications

• 3–4 years of experience in the multifamily industry or a related hospitality or customer service field.
• Associate's Degree or equivalent preferred.
• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
• Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.).

Responsibilities

• Lead resident relations and retention programs.
• Address and resolve resident concerns and complaints.
• Maintain professional relationships with residents.
• Initiate the lease renewal process with residents.
• Provide exceptional customer service to current and future residents.
• Ensure timely collection of rent payments.
• Manage delinquent accounts and connect with residents regarding outstanding balances.
• Accurately input and collect late fees, rental agreement amounts, concessions, etc.

Skills

Resident relations

Financial acumen

Communication skills

Attention to detail

Driver's license

Fair Housing knowledge

Customer service

Education

Associate's Degree

Job description

Kairoi Residential in Houston, TX is seeking an Assistant Community Director to support the Community Director in daily multifamily operations. The role blends financial management, resident relations, and compliance to foster a positive living experience for residents.

You will help drive lease renewals, manage rent collection, handle sensitive files, and prepare weekly traffic, renewal, and financial reports while ensuring policies and laws are followed.