Assistant Community Director: Resident Experience & Ops

Kairoi; Fort Worth (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Kairoi in Fort Worth, TX is seeking an Assistant Community Director to support the Community Director in daily multifamily operations. The role blends financial management, resident relations, and compliance to deliver a positive living experience and orderly rent processing.

You will lead resident relations, assist with leases and renewals, manage delinquent accounts, supervise in the Director’s absence, and prepare weekly reports.

Qualifications

• 3–4 years of experience in the multifamily or related hospitality/customer service field.
• Knowledge of Fair Housing, evictions, and related regulations.
• Strong financial math skills for rents, late fees, and concessions.
• Excellent professionalism and communication skills.
• High attention to detail.
• Positive, customer-focused attitude and a willingness to serve.
• Valid driver\'s license with no major infractions in the last 12 months.

Responsibilities

• Lead resident relations and retention programs.
• Address resident concerns and complaints.
• Maintain professional relationships with residents.
• Initiate the lease renewal process with residents.
• Provide exceptional customer service to current and future residents.
• Ensure timely collection of rent payments.
• Manage delinquent accounts and balances.
• Accurately input and collect late fees, rental agreement amounts, concessions, etc.
• Prepare bank deposits.
• Assist with the eviction process in compliance with legal and company guidelines.
• Coordinate move-in and move-out procedures.
• Process paperwork, maintain resident files, and ensure confidentiality of sensitive information.
• Prepare weekly traffic, renewal, and financial reports.
• Manage office supplies and ensure the office team has necessary resources.
• Assume supervisory responsibilities in the absence of the Community Director.
• Issue lease violations, late notices, and other communications to residents.
• Enforce organizational policies and ensure compliance with protocol.
• Conduct pre-move-in inspections of apartment homes to ensure make-ready completion.
• Inspect apartment homes upon move-out for accurate preparation of Final Account Statements.

Skills

Customer service

Communication

Detail-oriented

Financial acumen

Regulatory knowledge

Problem-solving

Driver's license

Education

Associate's Degree or equivalent

Job description

Kairoi in Fort Worth, TX is seeking an Assistant Community Director to support the Community Director in daily multifamily operations. The role blends financial management, resident relations, and compliance to deliver a positive living experience and orderly rent processing.

You will lead resident relations, assist with leases and renewals, manage delinquent accounts, supervise in the Director’s absence, and prepare weekly reports.