Resident Experience & Move-In Coordinator

Liberty Military Housing; Virginia Beach (VA); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Platinum Health Coverage

ESOP

401(k) Match

Education Reimbursement

Paid Time Off

Wellness Benefits

Bonus Incentives

Career Growth

Life Insurance

Job summary

Liberty Military Housing in Virginia Beach is seeking a Service Coordinator to manage move‑in/out processes, coordinate vendor services, and ensure timely completion of maintenance work orders. You will interact with residents, staff, and vendors to deliver exceptional service and maintain high occupancy standards.

The role requires scheduling inspections, maintaining logs, and using Payscan and Yardi for data entry and reporting, while supporting day‑to‑day operations with a flexible,

Qualifications

• 1–2 years' experience in residential property management or customer service preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency with computer software including Word, Excel and other applications (Yardi, Payscan).

Responsibilities

• Schedule and conduct home inspections related to move in/out processes.
• Assist with ordering and scheduling vendor services.
• Maintain make-ready boards and ensure timely distribution of work.
• Coordinate with maintenance team to assign and schedule service requests.
• Provide residents with any charges related to move out/final inspection results.
• Create purchase orders for vendor services and products.
• Generate and close work orders for maintenance requests.
• Monitor water intrusion and communicate notices to residents.
• Follow up with residents after services are completed.
• Promote positive resident relations and respond to concerns promptly.
• Maintain systems and logs (Keytrak, pest control, Payscan, Yardi, etc.).
• Perform administrative tasks including data entry and email communications.

Skills

Customer service

Vendor coordination

Scheduling

Communication

Driver's license

Multi-tasking

Tools

Yardi

Payscan

Microsoft Office

Job description

Liberty Military Housing in Virginia Beach is seeking a Service Coordinator to manage move‑in/out processes, coordinate vendor services, and ensure timely completion of maintenance work orders. You will interact with residents, staff, and vendors to deliver exceptional service and maintain high occupancy standards.

The role requires scheduling inspections, maintaining logs, and using Payscan and Yardi for data entry and reporting, while supporting day‑to‑day operations with a flexible,