Resident Experience & Leasing Specialist

Liberty Military Housing; Virginia Beach (VA); On-site; USD 25,000 - 29,000; Full time

Job summary

Liberty Military Housing in Virginia Beach is seeking a Customer Service Representative for a multi-family community. You will handle resident inquiries, support move-ins, and help renew leases while coordinating with maintenance to ensure timely services.

Ideal candidates have 6+ months in property management or customer service, strong PC skills, and a professional demeanor. A valid driver's license and flexible schedule are required.

Qualifications

• 6 months+ residential property management or customer service experience preferred.
• Proficient PC skills, keyboard, internet search, email; MS Office experience (Word, Excel).
• Effective communication with customers, vendors and staff; able to give and receive direction.

Responsibilities

• Receive and respond to resident inquiries by phone and in person.
• Assist with move-in/move-out processes and lease documentation.
• Coordinate with maintenance and staff to address service requests and issues.
• Process lease paperwork and renewals; manage resident information in systems.

Skills

Customer service

Property management

Communication

Multitasking

MS Office

Yardi

Driver's license

Tools

Payscan

Yardi

MS Office

Job description

Liberty Military Housing in Virginia Beach is seeking a Customer Service Representative for a multi-family community. You will handle resident inquiries, support move-ins, and help renew leases while coordinating with maintenance to ensure timely services.

Ideal candidates have 6+ months in property management or customer service, strong PC skills, and a professional demeanor. A valid driver's license and flexible schedule are required.