Service Coordinator - Pomerado District

Liberty Military Housing; San Diego (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health coverage

ESOP

401(k) match

Education reimbursement

Paid time off

Wellness benefits

Boot allowance

Bonus incentives

Job summary

Liberty Military Housing in San Diego, CA is seeking a Service Coordinator to support the resident move-in/move-out process, schedule maintenance, and ensure timely completion of service requests. This role focuses on strong customer interaction and coordination with vendors to uphold LMH's service standards.

You will work with the maintenance team, create purchase orders, monitor make-readies, and communicate results to residents.

Qualifications

• Experience in residential property management or customer service is preferred.
• Strong customer service and interpersonal skills are required.
• Ability to communicate effectively with residents, vendors and staff.

Responsibilities

• Schedule and conduct home inspections for move in/out processes.
• Coordinate vendor services and manage schedules.
• Maintain make-ready boards and ensure timely completion of work orders.
• Work with maintenance team to assign and track service requests.
• Provide residents with charges related to move-out inspections.
• Create purchase orders for vendor services and products.
• Generate and close work orders for maintenance tasks.
• Monitor water intrusion and issue 3-day notices as needed.
• Conduct resident follow-ups to ensure satisfaction.
• Maintain logs and records in system software.

Skills

Customer service

Vendor management

Communication

Microsoft Office

Yardi

Tools

Yardi

Payscan

Excel

Job description

Overview

Liberty Military Housing – Own your passion forservice!

About LibertyMilitary Housing

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with theUS military, we are committed to delivering safe,high-qualityhomes and exceptional service to thefamilies ofmen and women who serve our country.We’reseeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. Ifyou’reready to grow your career and become anemployee owner, explore our currentopportunitiestoday.

What We Provide You:

Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness.

We proudly offer a comprehensive and competitive benefitsand incentivepackage that includes:

• Platinum-Level Medical, Dental & Vision Coveragewith affordable premiums

• Employee Stock Ownership Plan (ESOP)become anemployee ownerwith retirement savings

• 401(k) Retirement Plan with Company Match

• Education Reimbursementup to$5,250 per year

• Generous Paid Time Off, including vacation, sick time, and10 paid holidays

• Wellness Benefits,including free gym access andadditionalwellness programs

• Annual BootAllowance

• MaintenanceBonus Incentives,includingon callbonuses and quarterly bonuses up to$1,500
• Career Growth Opportunities.Unlock your potential with immersive,hands-ontraining designed to elevate your skills, help you advance, and build a rewardinglong-termcareer with a company that truly invests in your future.
• Life and AD&D Insurance

Responsibilities

A Day in the Life of a Service Coordinator:

As a Liberty Military Housing Service Coordinator, you will assist with the resident move in/move out process of a multi-family residential community. Your role includes heavy customer interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors and to ensure all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing’s quality service and customer satisfaction standards

Your Responsibilities include, but not limited to:

• Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.
• Assist with the ordering and scheduling of vendor services.
• Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.
• Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
• Provide residents with any charges related to move out/final inspection results.
• Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).
• Generate work orders for make readies and other maintenance service requests.
• Assist with the closing of work orders/tickets once work is completed.
• Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.
• Resident follow-ups after services are rendered/completed.
• Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.
• Address and follow up on customer service concerns from Satisfacts survey.
• Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).
• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).
• Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.

• Operate a company or personal vehicle to travel to various locations for work purposes.

Qualifications

What You Need for Success:

• 1-2 years’ experience in residential property management or customer service role preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Strong service and interpersonal skills.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.

• Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.
• May require use of a personal/company vehicle or electrical cart.
• Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

Pay Range: $24.00 - $27.00 (hourly)