Resident Experience & Move-In Coordinator

Eastern Residential Inc.; Glen Allen (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join two sister properties in Glen Allen and Richmond. You will coordinate move-in services, respond to resident concerns, and maintain strong customer service standards across the community using Onesite and other office tools.

Responsibilities include greeting prospects, guiding tours, handling communications, organizing packages, and supporting leasing and renewal activities with the team.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in business administration or equivalent preferred.
• Minimum of two years of office experience required.
• Minimum of two years’ experience in residential properties or rental operations preferred.
• Valid driver’s license required unless otherwise noted.

Responsibilities

• Coordinate move-in orientation by appointment.
• Contact new residents within seven days of move-in to ensure satisfaction.
• Scan move-in documents into Onesite and oversee pending tasks.
• Greet walk-ins, guide traffic, and respond to resident concerns with the manager.
• Maintain communications via voicemails, texts, and emails within established guidelines.
• Assist with market reports and coordinate with leasing teams to meet goals.
• Provide outstanding customer service to internal and external customers.

Skills

Customer service

Organizational skills

Communication skills

CRM

Onesite experience

MS Office

Education

High School Diploma

Associate degree in business administration or equivalent

Tools

Onesite

CRM

MS Office

Job description

UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join two sister properties in Glen Allen and Richmond. You will coordinate move-in services, respond to resident concerns, and maintain strong customer service standards across the community using Onesite and other office tools.

Responsibilities include greeting prospects, guiding tours, handling communications, organizing packages, and supporting leasing and renewal activities with the team.