Resident Services Coordinator — Move-In & Concierge Support

UDR, Inc.; Nashville, Northern (TN, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Flexible Spending Account

Dependent Care Spending Account

Lifestyle Spending Account

Supplemental Life Insurance

Voluntary Long Term Care Insurance

401(k) Plan with company match

Job summary

UDR, Inc. seeks a proactive Resident Services Coordinator to coordinate move-in activities, address service issues, and maintain high customer service standards across the community.

You will use Onesite CRM, assist with leasing and renewals, and support the Community Director and Manager to ensure resident satisfaction. Strong communication, organizational skills, and a customer‑service mindset are essential for success.

Qualifications

• High School Diploma or equivalent is required.
• Associate degree in business administration or equivalent preferred.
• Minimum of two years of office experience required.
• Minimum of two years’ experience in residential properties or related operations preferred.

Responsibilities

• Coordinate move-in orientation for new residents.
• Respond to resident service requests within established time guidelines.
• Use CRM to manage resident relations and service requests.
• Assist Business Manager and Leasing/Renewal teams to meet leasing goals.
• Perform duties of Resident Service Manager in their absence.

Skills

Customer service

CRM software

Microsoft Office

Onesite

Education

High School Diploma

Associate degree

Tools

Onesite

Job description

UDR, Inc. seeks a proactive Resident Services Coordinator to coordinate move-in activities, address service issues, and maintain high customer service standards across the community.

You will use Onesite CRM, assist with leasing and renewals, and support the Community Director and Manager to ensure resident satisfaction. Strong communication, organizational skills, and a customer‑service mindset are essential for success.