Resident Services Coordinator | Move-In & Concierge

UDR; Glen Allen (VA); On-site; USD 26,000 - 37,000; Full time

Job summary

UDR, Inc. is seeking a Resident Service Specialist in Glen Allen to coordinate move-ins, support resident needs, and manage service requests. The role emphasizes customer service excellence and uses Onesite for task management.

The position requires strong interpersonal skills, organization, and the ability to work with the Community Director and Renewal teams to maintain high resident satisfaction.

Qualifications

• Requires strong customer service experience and organizational skills.
• Experience using Onesite or similar property management software is preferred.
• Must have high attention to detail and ability to manage multiple tasks.

Responsibilities

• Coordinate move-in orientation for new residents.
• Manage onsite walk-in traffic and respond to inquiries.
• Communicate with residents within policy timeframes.
• Coordinate with Business Manager and Renewal teams to meet leasing goals.

Skills

Customer service

Interpersonal skills

MS Office

Onesite reporting

CRM management

Organizational skills

Education

High School Diploma

Associate degree preferred

Tools

Onesite

CRM

Microsoft Office

Job description

UDR, Inc. is seeking a Resident Service Specialist in Glen Allen to coordinate move-ins, support resident needs, and manage service requests. The role emphasizes customer service excellence and uses Onesite for task management.

The position requires strong interpersonal skills, organization, and the ability to work with the Community Director and Renewal teams to maintain high resident satisfaction.