Resident Experience Manager - Multi-Family Community

Automatic Data Processing, Inc.; Birmingham (AL); On-site; USD 52,000 - 72,000; Full time

Job summary

Steelhaven Birmingham is seeking a Community Manager to lead resident services at our Birmingham, AL property. You will oversee leasing, renewals, maintenance coordination, and financial reporting to drive occupancy and service quality.

The role requires strong communication, budgeting, and team leadership, with daily interaction with residents and staff to maintain a safe, welcoming community. You will manage budgets, enforce policies, organize inspections, and collaborate with service teams to

Qualifications

• High school diploma or GED.
• Minimum two years’ experience as multi-family community manager.
• Working knowledge of Entrata or other property management software.
• Must have reliable transportation, maintain auto insurance, and have a valid driver's license.
• Proven ability to market communities.
• Strong communication and customer service skills.

Responsibilities

• Manage day-to-day leasing operations.
• Inspect community and vacant units to minimize arrears.
• Prepare annual budgets and financial reports.
• Maintain occupancy policies and renewals program.
• Supervise staff and coordinate training.
• Respond to resident concerns promptly.

Skills

Language Skills

Math skills

Reasoning

Computer skills

Education

High school diploma or GED

Associate degree

Tools

Entrata

Job description

Steelhaven Birmingham is seeking a Community Manager to lead resident services at our Birmingham, AL property. You will oversee leasing, renewals, maintenance coordination, and financial reporting to drive occupancy and service quality.

The role requires strong communication, budgeting, and team leadership, with daily interaction with residents and staff to maintain a safe, welcoming community. You will manage budgets, enforce policies, organize inspections, and collaborate with service teams to