Resident Experience Manager

Avanath Capital Management, LLC; Canvas (WV); On-site; USD 66,000 - 68,000; Full time

Benefits offered by this job

Culture Built on Purpose

Comprehensive Benefits

Growth opportunities

Development programs

Job summary

Avanath Capital Management, LLC is seeking a skilled Property Manager to enhance resident experiences across our communities. You will lead resident relations, budgeting, and on-site operations to deliver consistent value.

The role requires 5–7 years in property management, strong communication, and collaboration with senior leadership and external partners to maintain a welcoming environment and to drive cost-effective operations.

Qualifications

• 5-7 years of experience in the property management industry.
• 2+ years of experience as a community/property manager.
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications required.
• Strong interpersonal, verbal, and written communication skills.
• Capacity to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance.
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Responsibilities

• Resident Relations + Customer Service
• Ensure a positive experience for the entire resident life-cycle – from move-in to move-out.
• Implement a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Function as a resource centre for residents on all things that affect and may disturb their community‑living experience.
• Responsible for all resident events and retention programmes
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Maintain a secure, confidential file for each resident.
• Fiduciary
• At all times, must understand the current financial health of the assigned community by regularly reviewing the community budget comparison.
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
• Manage and execute all budgets, rent rolls, projections and occupancy goals.
• Implement a system to achieve 0% rent delinquency.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• With Regional Manager, prepare the Property Annual Operating Budget
• Prepare and submit subsidy vouchers (when applicable)
• Oversee large capital projects and communicate between multiple departments (when applicable)
• Staff Leadership
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long‑term goals.
• Coordinate and oversee on‑site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.
• Promote high‑performing team execution through regular feedback, training, and development.
• Empower collaboration and inclusivity, building trust and transparency.
• Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners, and team members.
• Regularly assess employee performance through on‑the-spot feedback and the performance review process
• Recognise team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations.
• Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency.
• Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
• Ensure the community’s curb appeal is immaculate at all times.
• Adherence to Property Management Rules, Regulations, and Guidelines
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Meet compliance and eligibility requirements as established by the appropriate local, state, and/or federal agencies.
• Ensure proper procedures are followed as detailed in the employee and management handbooks.
• Respond to any potential housing violations and liability concerns regarding the community.
• Seek approval and guidance from the Regional Manager within specified parameters.

Skills

Connecting

Authentic attitude

Positive approach

Job description

Avanath Capital Management, LLC is seeking a skilled Property Manager to enhance resident experiences across our communities. You will lead resident relations, budgeting, and on-site operations to deliver consistent value.

The role requires 5–7 years in property management, strong communication, and collaboration with senior leadership and external partners to maintain a welcoming environment and to drive cost-effective operations.