Resident Experience & Maintenance Coordinator

Friedman Real Estate; Bedford (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Long-term disability

Paid time off

Job summary

Friedman Real Estate seeks a Resident Services Coordinator for Colony Club in Bedford, OH. You will support maintenance operations and enhance the resident experience, handling inquiries, coordinating work orders, and ensuring timely service responses.

The role requires 1–2 years of customer service, proficiency in MS Office, and strong organizational skills. Yardi knowledge is a plus. This is a full-time on-site position with a focus on service quality and community upkeep.

Qualifications

• Minimum 1–2 years in a customer service oriented role.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with property management processes is a plus.

Responsibilities

• Provide accurate information from submittal through completion of requests.
• Prioritize and resolve maintenance issues; coordinate with managers.
• Place service calls and maintain knowledge of company procedures.
• Log and track work orders using the property management software.
• Coordinate maintenance requests and vendor scheduling for unit turns.
• Follow up with residents to ensure timely resolution of issues.

Skills

Customer service

Phone communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Organization

Problem-solving

Education

High School Diploma

Tools

Yardi

Job description

Friedman Real Estate seeks a Resident Services Coordinator for Colony Club in Bedford, OH. You will support maintenance operations and enhance the resident experience, handling inquiries, coordinating work orders, and ensuring timely service responses.

The role requires 1–2 years of customer service, proficiency in MS Office, and strong organizational skills. Yardi knowledge is a plus. This is a full-time on-site position with a focus on service quality and community upkeep.