Resident Services Coordinator

Friedman Management Company; Bedford (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life Insurance

401(k) Match

Long Term Disability

Continuing education reimbursement

Referral bonuses

Recognition program

Paid time off

Parental leave

Training seminars

Friedman Swag

Job summary

Friedman Real Estate in Bedford, OH is seeking a Resident Service Coordinator to assist the maintenance team at The Loop. You will provide excellent service to residents, handle submittals through completion, and prioritize requests in a fast-paced environment.

The ideal candidate has a high school diploma, 1–2 years in customer service, proficiency with Microsoft Office, and strong problem-solving and organizational skills. Yardi experience is a plus.

Qualifications

• High School Diploma or equivalent education required.
• 1–2 years of experience in a customer service-oriented role and strong phone personality.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience and/or knowledge in Yardi is preferred but not required.

Responsibilities

• Provide accurate, valid, and complete information pertaining to requests from submittal through completion.
• Prioritize and resolve maintenance issues in a timely and accurate fashion.
• Place service calls as required or directed by the manager.
• Maintain knowledge of company processes, procedures, and policies.
• Track and follow up on all outstanding work orders while delivering excellent customer service.
• Coordinate maintenance requests for tenants.
• Prioritize schedules of maintenance staff.
• Log and track work order requests in the property management software system.
• Follow up with residents to ensure timely response and resolution of issues.
• Schedule vendors for unit turns.
• Gather bids from vendors for multifamily management projects around the community.
• Conduct walkthroughs of completed units to verify market readiness.
• Conduct walkthroughs of moved-out units to determine work needed by vendors.
• Perform other duties as assigned by management.

Skills

Customer service

Phone communication

Problem solving

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Job DetailsJob Location: Colony Club - bedford, OH 44146Position Type: Full TimeJob Category: Admin - Clerical

We are looking for a ResidentService Coordinatorto work with our maintenance team at The Loop to provide excellent service to our residents. Join a growing team of hardworking, self-motivated individuals. As an innovative, successful company we believe employees are our best asset. If you possess dynamic leadership capabilities and welcome a challenging position in a fast-paced environment, consider a career opportunity with our organization.

Responsibilities include, but are not limited to the following:

• Provide accurate, valid, and complete information pertaining to all requests from the submittal process through the completion
• Prioritize and resolve maintenance issues in a timely and accurate fashion
• Place service calls as required or directed by the manager
• Maintain broad knowledge of company processes, procedures, and policies
• Track and follow up on all outstanding work orders while providing exceptional customer service
• Coordinate maintenance requests for tenants.
• Prioritize schedules of maintenance staff.
• Utilize property management software system to log and track work order requests.
• Follow up with residents to ensure timely response and resolution of related issues.
• scheduling vendors for unit turns
• gathering bids from vendors for multifamily management for projects around the community
• walkthroughs of completed units to verify they are market-ready
• walkthroughs of moved-out units to determine the work that needs to be completed by unit turn vendors
• any other duties as assigned by management.

Qualifications:

• High School Diploma or equivalent education required
• Qualified candidatesmust have a minimum of 1-2 years of experience in a customer service-oriented role and have a great phone personality
• Must be proficient in Microsoft Office programs including Excel, Word, and Outlook
• Candidates should also be well organized and enjoy problem-solving
• Experience and/or knowledge in Yardi is preferred but not required.

Friedman Real Estate is an Equal Opportunity Employer.Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.QualificationsWe are Friedman Real Estate

As one of the largest privately held full-service commercial real estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi-Family, Brokerage, Financial, and Construction services that it offers.

Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman’s brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients’ objectives

Recognized as one of Detroit Free Press’s Top Workplaces

Friedman Benefits

• Blue Cross Blue Shield health insurance plans
• Delta Dental
• Vision
• Pet Insurance
• Company paid life insurance along with life insurance buyup
• 401(k) Match
• Company paid Long Term Disability after 2 years of service

Friedman Perks

• Continuing education reimbursement benefits
• Referral bonuses for new employees and new business
• Recognition program
• Three tier PTO plan
• Paid Parental Leave
• Training seminars for leadership and professional development
• Friedman Swag