Resident Services Coordinator

Friedman Management Company; Lawrence (KS); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Blue Cross Blue Shield health plan

Delta Dental

Vision

Pet Insurance

Company paid life insurance

401(k) Match

Long Term Disability

Continuing education reimbursement

Referral bonuses

Recognition program

Three tier PTO plan

Paid Parental Leave

Training seminars

Friedman Swag

Job summary

Friedman Real Estate is hiring a Resident Services Coordinator to support our maintenance team and enhance the resident experience at The Rockland, Lawrence, KS. You will handle inquiries, track work orders, and coordinate vendor activities to ensure timely resolutions.

The role requires strong customer service, organization, and familiarity with MS Office; Yardi experience is preferred. We offer a supportive team and opportunities for growth in a growing organization.

Qualifications

• High School Diploma or equivalent education required.
• 1–2 years in a customer service oriented role.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Well organized with strong problem-solving skills.
• Experience with Yardi is preferred but not required.

Responsibilities

• Provide accurate information from submittal to completion.
• Prioritize and resolve maintenance issues promptly.
• Place service calls as directed by the manager.
• Log and track work orders using property management software.
• Coordinate maintenance requests for tenants and vendor scheduling.
• Follow up with residents to ensure timely resolution.

Skills

Customer service

Communication skills

Problem solving

Phone etiquette

Education

High School Diploma or equivalent

Tools

Yardi software

MS Office

Job description

Job DetailsJob Location: The Rockland - Lawrence, KS 66046Position Type: Full TimeJob Category: Admin - Clerical

We are seeking aResident Services Coordinator to join our maintenance team and support the overall resident experience within our community.

Join a growing organization made up of dedicated, hardworking, and self‐motivated professionals. As a successful and innovative company, we recognize that our employees are our greatest asset. If you thrive in a fast-paced environment, enjoy solving problems, and are committed to delivering exceptional customer service, we encourage you to explore this exciting career opportunity with our team.

Responsibilitiesinclude, but are not limited to the following:

• Provide accurate, valid, and complete information pertaining to all requests from the submittal process through the completion
• Prioritize and resolve maintenance issues in a timely and accurate fashion
• Place service calls as required or directed by the manager
• Maintain broad knowledge of company processes, procedures, and policies
• Track and follow up on all outstanding work orders while providing exceptional customer service
• Coordinate maintenance requests for tenants.
• Prioritize schedules of maintenance staff.
• Utilize property management software system to log and track work order requests.
• Follow up with residents to ensure timely response and resolution of related issues.
• scheduling vendors for unit turns
• gathering bids from vendors for multifamily management for projects around the community
• walkthroughs of completed units to verify they are market-ready
• walkthroughs of moved-out units to determine the work that needs to be completed by unit turn vendors
• any other duties as assigned by management.

Qualifications:

• High School Diploma or equivalent education required
• Qualified candidatesmust have a minimum of 1-2 years of experience in a customer service-oriented role and have a great phone personality
• Must be proficient in Microsoft Office programs including Excel, Word, and Outlook
• Candidates should also be well organized and enjoy problem-solving
• Experience and/or knowledge in Yardi is preferred but not required.

Friedman Real Estate is an Equal Opportunity Employer.Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.

As one of the largest privately held full‑service commercial real‑estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi‑Family, Brokerage, Financial, and Construction services that it offers.

Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman’s brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients’ objectives

Friedman Benefits

We offer a wide range of benefits to our employees consisting of:

• Blue Cross Blue Shield health insurance plans
• Delta Dental
• Vision
• Pet Insurance
• Company paid life insurance along with life insurance buyup
• 401(k) Match
• Company paid Long Term Disability after 2 years of service

Friedman Perks

• Continuing education reimbursement benefits
• Referral bonuses for new employees and new business
• Recognition program
• Three tier PTO plan
• Paid Parental Leave
• Training seminars for leadership and professional development
• Friedman Swag