Resident Services Coordinator

Friedman-Managemen; Lawrence (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Blue Cross Blue Shield healthinsurance

Delta DentalVision

Pet Insurance

401(k) Match

Long Term Disability

Continuing education reimbursement

Referral bonuses

Three tier PTO

Paid Parental Leave

Training seminars for leadership

Friedman Swag

Job summary

Friedman Real Estate is seeking a Resident Services Coordinator to support the maintenance team and enhance the resident experience within our community. The role requires handling submittals, prioritizing maintenance tasks, and coordinating vendor bids and unit turns.

The ideal candidate has 1–2 years in customer service, strong communication skills, and proficiency with Microsoft Office; Yardi knowledge is preferred.

Qualifications

• Minimum 1–2 years of experience in a customer service-oriented role.
• Strong phone presence and professional communication.
• Proficiency in Microsoft Office programs including Excel, Word, and Outlook.

Responsibilities

• Provide accurate information from submittal through completion of requests.
• Prioritize and resolve maintenance issues promptly.
• Place and track service calls as directed by the manager.
• Maintain knowledge of company processes, procedures, and policies.
• Coordinate maintenance requests for tenants.
• Schedule and manage maintenance staff workloads.
• Log and track work orders using the property management software.
• Follow up with residents to ensure timely response and resolution.
• Schedule vendors for unit turns and gather vendor bids for projects.
• Conduct walkthroughs of completed and moved-out units to confirm market readiness.
• Performs other duties as assigned by management.

Skills

Customer service

Phone communication

Microsoft Office

Yardi

Education

High School Diploma or equivalent

Tools

Yardi

Microsoft Office (Excel, Word, Outlook)

Job description

We are seeking a Resident Services Coordinator to join our maintenance team and support the overall resident experience within our community.Join a growing organization made up of dedicated, hardworking, and self-motivated professionals. As a successful and innovative company, we recognize that our employees are our greatest asset. If you thrive in a fast-paced environment, enjoy solving problems, and are committed to delivering exceptional customer service, we encourage you to explore this exciting career opportunity with our team.Responsibilities include, but are not limited to the following:Provide accurate, valid, and complete information pertaining to all requests from the submittal process through the completionPrioritize and resolve maintenance issues in a timely and accurate fashionPlace service calls as required or directed by the managerMaintain broad knowledge of company processes, procedures, and policiesTrack and follow up on all outstanding work orders while providing exceptional customer serviceCoordinate maintenance requests for tenants.Prioritize schedules of maintenance staff.Utilize property management software system to log and track work order requests.Follow up with residents to ensure timely response and resolution of related issues.scheduling vendors for unit turnsgathering bids from vendors for multifamily management for projects around the communitywalkthroughs of completed units to verify they are market-readywalkthroughs of moved-out units to determine the work that needs to be completed by unit turn vendorsany other duties as assigned by management.Qualifications:High School Diploma or equivalent education requiredQualified candidates must have a minimum of 1-2 years of experience in a customer service-oriented role and have a great phone personalityMust be proficient in Microsoft Office programs including Excel, Word, and OutlookCandidates should also be well organized and enjoy problem-solvingExperience and/or knowledge in Yardi is preferred but not required.Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.We are Friedman Real Estate____________________________________________________________________________As one of the largest privately held full-service commercial real estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi-Family, Brokerage, Financial, and Construction services that it offers.Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman’s brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients’ objectivesRecognized as one of Detroit Free Press’s Top WorkplacesFriedman BenefitsWe offer a wide range of benefits to our employees consisting of:Blue Cross Blue Shield health insurance plansDelta DentalVisionPet InsuranceCompany paid life insurance along with life insurance buyup401(k) MatchCompany paid Long Term Disability after 2 years of serviceFriedman PerksContinuing education reimbursement benefitsReferral bonuses for new employees and new businessRecognition programThree tier PTO planPaid Parental LeaveTraining seminars for leadership and professional developmentFriedman Swag