Resident Experience & Liaison Manager

Irvine Company Chicago; Irvine (CA); On-site; USD 37,000 - 52,000; Full time

Job summary

Irvine Company Apartment Communities, a division of Irvine Company, seeks a Resident Relations Manager to oversee the customer experience during construction projects, including resident relocations. You will be the on-site liaison coordinating between contractors, residents, and the management team.

The role requires a High School Diploma or GED and 1–3 years of experience, plus a California driver’s license. The company offers competitive benefits and a commitment to service.

Qualifications

• High School Diploma or GED or equivalent experience.
• 1-3 years of relevant work experience in customer-facing roles.

Responsibilities

• Facilitates daily activity and communication between contractors, the on-site team, and residents to align on daily work and resident needs.
• Delivers accurate, timely information to residents via established channels and maintains accurate records of work performed utilizing the appropriate operating platform.
• Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
• Monitors construction impact through regular community and unit walks proactively resolving resident concerns and potential hazards.
• Coordinates temporary resident transfers for construction or repair projects, overseeing the logistical details and communicating progress until the project's successful conclusion.
• Executes concession administration.

Education

High School Diploma or GED

Job description

Irvine Company Apartment Communities, a division of Irvine Company, seeks a Resident Relations Manager to oversee the customer experience during construction projects, including resident relocations. You will be the on-site liaison coordinating between contractors, residents, and the management team.

The role requires a High School Diploma or GED and 1–3 years of experience, plus a California driver’s license. The company offers competitive benefits and a commitment to service.