Resident Relations Manager ($32.16)

Irvine Company; Rancho Santa Margarita (CA); On-site; USD 37,000 - 52,000; Full time

Job summary

Irvine Company Apartment Communities is seeking a Resident Relations Manager to oversee the customer experience during construction projects, including resident relocations. You will be the on-site liaison among contractors, the team, and residents, ensuring clear daily communication and timely updates.

Responsibilities include coordinating relocations, maintaining accurate records, delivering responsive service, and managing concessions.

Qualifications

• Experience in property management or construction liaison preferred.
• 1-3 years of relevant work experience preferred.

Responsibilities

• Facilitates daily activity and communication between contractors, the on-site team, and residents to align on daily work and resident needs.
• Delivers accurate, timely information to residents via established channels and maintains accurate records of work performed.
• Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
• Monitors construction impact through regular community and unit walks, proactively resolving resident concerns and potential hazards.
• Coordinates temporary resident transfers for construction or repair projects, overseeing the logistical details and communicating progress until the project’s successful conclusion.
• Executes concession administration.

Skills

Customer service

Communication

Team coordination

Problem solving

Education

High School Diploma or GED

Job description

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Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The Resident Relations Manager focuses on managing the customer experience and serving as the primary liaison during construction projects, including resident relocations.

• Facilitates daily activity and communication between contractors, the on-site team, and residents to align on daily work and resident needs.


• Delivers accurate, timely information to residents via established channels and maintains accurate records of work performed utilizing the appropriate operating platform.


• Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.


• Monitors construction impact through regular community and unit walks proactively resolving resident concerns and potential hazards.


• Coordinates temporary resident transfers for construction or repair projects, overseeing the logistical details and communicating progress until the project's successful conclusion.


• Executes concession administration.

Preferred Education:

• High School Diploma or General Educational Development (GED), or equivalent experience

Preferred Years of Relevant Work Experience:

• 1 - 3 years

Additional Requirements:

• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Community Details:

Communities of Responsibility: Las Flores
Unit Count: 504

Compensation:

Base Pay Start Rate:$32.16

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.