On-Site Resident Experience Manager

Irvine Company; Irvine (CA); Sur place; USD 37 000 - 52 000; Plein temps

Avantages offerts par ce poste

Paid time off

401(k) matching

Health benefits

Résumé du poste

Irvine Company Apartment Communities seeks a Resident Relations Manager to oversee the resident experience during construction projects, including relocations, on-site coordination and concession administration. You will be the main liaison between residents, on-site teams, and contractors in West Park I Neighborhood, ensuring timely communication and smooth daily operations.

This full-time role requires a High School Diploma or GED and 1–3 years of related work experience, plus a valid

Qualifications

• High School Diploma or GED, or equivalent experience
• 1 - 3 years of relevant work experience
• Valid California driver’s license; maintain continuous vehicle liability insurance as required by state law.

Responsabilités

• Facilitates daily activity and communication between contractors, the on-site team, and residents to align on daily work and resident needs.
• Delivers accurate, timely information to residents via established channels and maintains accurate records of work performed utilizing the appropriate operating platform.
• Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
• Monitors construction impact through regular community and unit walks proactively resolving resident concerns and potential hazards.
• Coordinates temporary resident transfers for construction or repair projects, overseeing the logistical details and communicating progress until the project's successful conclusion.
• Executes concession administration.

Formation

High School Diploma or GED

Description du poste

Irvine Company Apartment Communities seeks a Resident Relations Manager to oversee the resident experience during construction projects, including relocations, on-site coordination and concession administration. You will be the main liaison between residents, on-site teams, and contractors in West Park I Neighborhood, ensuring timely communication and smooth daily operations.

This full-time role requires a High School Diploma or GED and 1–3 years of related work experience, plus a valid