Resident Experience & Leasing Specialist

The Scion Group; Southdale (MS); On-site; USD 32,000 - 43,000; Full time

Job summary

The Scion Group is seeking an Experience Team Member (ETM) in Starkville, Mississippi for a fast-paced role combining marketing, relationship building, administration and customer service at the assigned property.

The ETM will engage residents and guests, conduct tours, support social media efforts, coordinate events and assist with property operations. Candidates should be eligible to work in the United States and able to work day shifts with on-call rotation.

Qualifications

• Customer-centric mindset.
• Agility & flexibility in a frequently changing environment.
• Excellent communication and interpersonal skills with a diverse population.
• Reliable and self-disciplined.
• Available to work during summer, holidays, and Turn periods.
• Job location at the assigned property; daytime business hours with after-hours on-call rotation.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric

Agility

Communication

Reliability

Availability

On-site availability

Job description

The Scion Group is seeking an Experience Team Member (ETM) in Starkville, Mississippi for a fast-paced role combining marketing, relationship building, administration and customer service at the assigned property.

The ETM will engage residents and guests, conduct tours, support social media efforts, coordinate events and assist with property operations. Candidates should be eligible to work in the United States and able to work day shifts with on-call rotation.