Resident Experience & Leasing Specialist

Pem Payroll LLC; Red Oak (TX); On-site; USD 32,000 - 33,000; Full time

Job summary

PEM at Emerson in Red Oak, TX is seeking a detail-oriented Leasing Professional to attract and qualify residents, conduct property tours, and drive the leasing process to maintain high occupancy.

You will leverage Yardi and Yieldstar, manage follow-ups and renewals, and create marketing content with Canva while delivering exceptional customer service and ensuring Fair Housing compliance.

Qualifications

• High School Diploma is required.
• 1+ years of leasing, real estate, or sales experience preferred.
• Strong communication and customer service skills.
• Ability to multi-task and work in a high-volume setting.
• CRM and Yardi experience are highly preferred.
• Yieldstar, Microsoft Office, and Canva are nice to have.
• Understanding of Fair Housing laws (training provided if needed).

Responsibilities

• Leasing & Sales: Build relationships with prospects, conduct property tours, communicate pricing updates, follow up on leads in Yardi, manage appointments, and support renewals.
• Resident Relations: Deliver outstanding customer service, address concerns promptly, support retention programs.
• Compliance & Documentation: Ensure Fair Housing compliance, prepare lease documents, track renewals, and maintain records.
• Organization & Communication: Manage multiple priorities, keep files and reports up to date, and collaborate with site and regional teams.

Skills

Strong communication

Customer service

Multi-tasking

High-volume setting

Collaboration

Education

High School Diploma

Tools

CRM

Yardi

Yieldstar

Microsoft Office

Canva

Job description

PEM at Emerson in Red Oak, TX is seeking a detail-oriented Leasing Professional to attract and qualify residents, conduct property tours, and drive the leasing process to maintain high occupancy.

You will leverage Yardi and Yieldstar, manage follow-ups and renewals, and create marketing content with Canva while delivering exceptional customer service and ensuring Fair Housing compliance.